Refund Policy

Last updated: March 3, 2026

At Sereni Paws, we want you and your pet to be completely satisfied. If our product doesn't meet your expectations, we've made returning simple and stress-free.

60-Day Money-Back Guarantee

We offer a full 60-day money-back guarantee from the date of purchase. If you're not satisfied with your calming diffuser kit for any reason, contact us within 60 days and we'll process a refund — no questions asked.

How to Request a Refund

Step 1: Email us at support@serenipaws.com with your order number and reason for the refund.
Step 2: Our team will review your request within 24–48 hours.
Step 3: Once approved, your refund will be processed to your original payment method within 5–10 business days.

Refund Conditions

— Refund requests must be made within 60 days of the original purchase date.
— Refunds are issued to the original payment method only.
— Shipping costs are non-refundable.
— We do not require you to return the product. No return shipping needed.
— We reserve the right to refuse refunds in cases of abuse, fraud, or excessive returns.

Damaged or Defective Products

If your product arrives damaged or defective, please contact us within 7 days of delivery with a photo of the issue. We will send a free replacement or issue a full refund at your choice.

Wrong Item Received

If you received the wrong item (e.g., Dog Formula instead of Cat Formula), contact us and we'll ship the correct product at no extra cost.

Cancellations

Orders can be cancelled within 12 hours of placing the order. After 12 hours, your order may already be in processing and we cannot guarantee cancellation. If your order has already shipped, you may request a refund under our 60-day guarantee.